Learn what to do if the Creative Cloud desktop app won't open or shows a spinning progress wheel.
The Photoshop Photography Plan was a specialized version of a Creative Cloud Single App subscription. The Creative Cloud Photography Plan is an expansion of a Creative Cloud Free account. Those who signed up for the Photoshop Photography Program will continue to have access to everything they signed up for. Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX, and more. Now you can take your ideas to new places with Photoshop on the iPad, draw and paint with Adobe Fresco, and design for 3D and AR. Download free trials and updates for Adobe products including Creative Cloud, Photoshop, InDesign, Illustrator, Acrobat Pro DC, and many more. Myth #1: “‘Creative Cloud’ sounds like cloud storage only – which is just a way to store your files, and I already have Dropbox which is free.” Some say the name is misleading – but the Creative Cloud is actually a comprehensive collection of creative tools and services built around the new CC 2020 release of desktop products, including Photoshop, Illustrator, InDesign, Premiere. Adobe Photoshop Elements. Created by: Adobe Systems Software Website: adobe.com Price: 77,00 EUR Windows / Mac OS: Yes / Yes The first choice if you want to stay at Adobe’s, but want to avoid the cloud model, is Photoshop Elements – the stripped down version of the bigger brother.
How to fix Creative Cloud desktop app when it won't open
If the Creative Cloud desktop app won't open and displays any of the following messages, follow the instructions in the message.
- Your apps are taking longer than usual. Relaunch Creative Cloud or restart your computer and try again.
- Loading applications seems to be taking longer than usual.
- Creative Cloud seems to be taking longer than usual to initialize.
If the Creative Cloud desktop app still won't open, try the solutions below until resolved.
- Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:Click the three vertical dots icon in the upper-right corner and choose Quit.
- Close all applications that are open on your system.
- Restart the computer and launch the Creative Cloud desktop app.
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- Uninstall the Creative Cloud desktop app using the Creative Cloud desktop app uninstaller.
- Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
- Double-click the downloaded file to begin installation:macOS:Creative_Cloud_Installer.dmgWindows:Creative_Cloud_Set-Up.exe
- Follow the onscreen instructions to complete your installation.
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- Quit the Creative Cloud desktop app in one of the following ways, depending on the version you have installed:Click the three vertical dots icon in the upper-right corner and choose Quit.
- Browse to the following location based on your operating system.The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it./Users/<user folder>/Library/Application Support/Adobe/OOBEThe Users<user folder>Library is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
- Delete all the files within the OOBE folder, but do not delete the folder itself.
- Restart the computer and launch the Creative Cloud desktop app again.Note:The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt while launching.
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- If you are on an older operating system, upgrade it to the latest one. The latest version of the Creative Cloud desktop app is supported only on the following operating systems:
- Microsoft® Windows 10 (64 bit only)
- macOS v10.12 and later
- Sign in to the Creative Cloud website to begin downloading the Creative Cloud desktop app.
- Double-click the downloaded file to begin installation:macOS:Creative_Cloud_Installer.dmgWindows:Creative_Cloud_Set-Up.exe
- Follow the onscreen instructions to complete your installation.